Customer Support
Return Policy
Please review our return policy before completing your purchase. Some items are final sale, while eligible new sealed items may be returned or exchanged within 30 days with a receipt.
Important Policy
Final Sale Items
All sales of used sets, loose minifigs, out-of-the-package products, and bulk LEGO® are final. No returns or exchanges will be accepted on any of these items.
FINAL
NO RETURNS
NO EXCHANGES
Final Sale Items
The following items are final sale and are not eligible for returns or exchanges.
- 🚫 Used sets
- 🚫 Loose minifigs
- 🚫 Out-of-the-package products
- 🚫 Bulk LEGO®
New Sealed Items
Returns or exchanges on new sealed boxed or bagged sets/items may be accepted only when all conditions below are met.
- ✅ Receipt is required.
- ✅ Return or exchange must be within 30 days of purchase.
- ✅ Item must be unopened.
- ✅ Item must be in good condition.
- ✅ Applies to new sealed boxed or bagged sets/items only.
Shipping Orders
For shipped orders, please contact the store as soon as possible if there is an issue with an eligible item.
- ✅ Keep all packaging until the concern is reviewed.
- ✅ Photos may be requested for order or shipping issues.
- ✅ Final sale rules still apply to used and loose items.
- ✅ Shipping fees may not be refundable.
Store Pickup Orders
For pickup orders, please review your order at pickup whenever possible. Our team is happy to answer questions before you take your order home.
- ✅ Bring your order number or PayPal confirmation.
- ✅ Please wait for pickup confirmation from the store.
- ✅ Review your order before leaving the store.
- ✅ Final sale rules still apply to used and loose items.
Need help with an order?
Contact our local store team and include your order number so we can help faster.